Terms of service

Term and Conditions – Kilt and More

At Kilt and More, we want you to be fully satisfied with your purchase. Please read our return policy carefully:

1. Returning an Item

If the item you receive is not what you ordered, please email us at info@kiltsstore.com on the day of delivery. We will gladly arrange a replacement or refund based on your preference.

2. General Returns

You may return goods within 14 days of delivery for an exchange or refund (excluding original shipping costs). Please notify us within this 14-day period of your intent to return.

• After you notify us, you must return the item and provide a tracking number.

• Once we receive the returned item at our manufacturing department, a refund or replacement will be processed.

• Shipping costs from the original order will be deducted from the refund.

3. Return Conditions

• Items must be returned in their original packaging, including any inner/outer boxes, instructions, and accessories.

• Items must be in perfect, unused condition.

• Returns do not apply to:

  • Custom-made or made-to-order items

  • Personalized or special-order products

4. Incorrect Sizing or Customer Error

We are not responsible for incorrect measurements provided by the customer. Please carefully check size charts and instructions before ordering. If a return is still desired, shipping charges will be the customer's responsibility.

5. Damaged Goods on Arrival

If your item arrives damaged:

• Contact us at info@kiltsstore.com within 48 hours.

• Include clear photos of the damaged product and packaging.

• If these steps aren’t followed, we may be unable to process your claim.

We will process your refund or replacement within 48 hours of receiving the returned item.

6. Faulty Items

If you believe the product is faulty (not damaged in shipping), please email info@kiltsstore.com with:

• A detailed description of the issue

• Supporting photos

Without this information, we will be unable to proceed.

7. Return Process

• Email info@kiltsstore.com to begin the return process.

• You will be issued a returns number. Include this with your return along with your order number and name, written on a separate sheet (not on the packaging).

• We will not accept returns without a returns number.

8. Refund Timeline

Refunds are processed within 2 working days after we receive the returned item. You will be notified via email when the refund has been issued. Funds typically appear in your account within 1–2 working days post-notification.

Terms & Conditions – Kilt and More

This website is operated by Kilt and More. By accessing or purchasing from our website, you agree to the following terms and conditions.

For all inquiries, contact us at info@kiltsstore.com.

1. Acceptance of Terms

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

We may update these terms at any time. Continued use of the website means you accept those changes.

2. Our Right to Refuse Orders

We may refuse your order for any reason, including:

• Insufficient stock

• Non-serviceable delivery area

• Incorrect pricing due to technical or supplier error

In such cases, we’ll notify you via email and refund any payment within 30 days.

3. Pricing

• All prices are in USD unless otherwise stated.

• Delivery charges may apply and are outlined at checkout.

• Prices displayed in other currencies are approximate and for convenience only.

4. Cancellation & Returns

You may cancel your order within 14 days of purchase (excluding made-to-order/custom items).

• If goods have already been shipped, do not unpack them. Return them at your own cost and risk.

• Custom or special order items may only be returned if faulty or delivered in error.

• Refunds will be issued within 30 days of cancellation.

5. Delivery

• We will deliver to the address provided at checkout.

• Delivery is typically within 30 days, unless otherwise notified.

• Ownership and risk pass to you upon delivery.

6. Fraud Prevention

We may perform identity checks to prevent fraud. This may involve referencing third-party databases. These checks will not affect your credit rating.

7. Notices

All notices must be sent via email to info@kiltsstore.com. Updates or notices from us will be posted on our website.

8. Events Beyond Our Control

We are not liable for delays or failures due to events beyond our control (e.g., strikes, system failures, natural disasters).

9. Governing Law

These terms are governed by English law. All disputes shall be handled under the jurisdiction of the English courts.

10. Entire Agreement

These terms, along with our privacy policy and delivery information, represent the entire agreement between you and us.

No employee or agent has authority to vary these terms.

Complaints

If you have a complaint, please contact us at:

📧 info@kiltsstore.com

We will aim to resolve your issue promptly. For unresolved issues, please escalate by writing to our customer services team at the same email address.

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